Frequently Asked Questions

Here are some common questions we get

  • Getting started is simple.

    1. Request a referral from your Regional Center Service Coordinator.

    2. Once we receive it, our team reaches out to complete your intake.

    3. If you already have a caregiver in mind, we’ll begin their onboarding right away.
      Most families can start services quickly— sometimes within days.

  • Abella uses ad-hoc scheduling for both respite and childcare.

    There are no fixed schedules in the system. Care happens when it’s actually needed — not when it’s pre-scheduled.

    • No timesheets to submit

    • No schedules to manage ahead of time

    • Providers simply clock in when care begins and clock out when it ends

    EVV (Electronic Visit Verification) is built directly into this process.
    Clocking in and out serves two purposes:

    • It records the visit for payroll and client hours

    • It documents the session for EVV compliance

    EVV is not used to manage or control scheduling. It exists to verify that care occurred and to meet regulatory requirements.

    Abella’s system keeps scheduling flexible while ensuring records are accurate, compliant, and fair.

  • Apply for Regional Center Services. Here are Regional Centers we’re partnered with. Click the links below to explore.

    Ask your Regional Center Service Coordinator to send a referral to Abella Center.
    Once the referral is received, our team contacts you to start the intake process.

  • We welcome referrals for a wide range of needs.
    While we are open to each family’s unique situation, most of the clients we serve are children with autism or other developmental disabilities.

    If your child receives services through a California Regional Center, we can review your referral and determine the best support option for your family.

  • Yes. EOR services are designed for exactly this.
    You can choose:

    • A friend

    • A relative (non-parent)

    • A neighbor

    • Someone your child already knows and feels safe with

    We take care of their onboarding and compliance.

    Requirements are simple:

    • Must be 18+

    • Must be eligible to work in the U.S.

    • Must pass onboarding and documentation requirements

    • Must complete any training required by the Regional Center

    • Must follow EVV clock-in and clock-out rules

    We guide them through every step.

  • EOR (Employer of Record): You choose your own provider. Abella becomes their employer and handles payroll, EVV, onboarding, and Regional Center compliance.


    Full-Service (Agency): Abella recruits, trains, and supervises the caregiver. You receive a fully managed experience with minimal administrative tasks.

    Most families choose EOR because it is faster, flexible, and allows you to use someone you already trust. Since we’re transition away from full service respite care, we recommend EOR.

  • No. Regional Center funds the authorized services. Unless you exceed the hours they offer you, you won’t need to pay for anything.

  • Your Regional Center gives the client a set number of hours. You can use these hours flexibly with your provider, and the provider records time through EVV. Abella helps track remaining hours so you don’t go over your authorization.

  • Currently we are serving RCEB and SARC. We’re rapidly expanding to other Californian Regional Centers.

For client and provider questions, please use the general inquiries form